Partnerships
Cincinnati Bell Technology Services
Infiniam Analytical Services is proud to partner with CBTS providing a litany of technology services. This partnership brings every major technology service and manufacturer to the combined clients while adding onsite technology professional services and communication facilities.
Adding our conversion services and our business acumen completes the customized approach we provide for client facing solutions.
Unlock the Future of Modernization with Doogle.ai
Revolutionize Your Back-Office Applications In today’s fast-paced digital landscape, staying ahead of the curve is essential for success. That’s why Doogle.ai is proud to introduce a suite of groundbreaking programs designed to streamline the modernization process for your core legacy systems. Once deployed on your back-office applications, our innovative solutions will facilitate analysis, implementation, and modernization like never before.
Introducing Our Cutting-Edge Programs:
- Doogle.ai Codex (D.Codex): D.Codex is a transformational process and program that utilizes self-learning machine processes to convert business rules and multiple languages. By capturing the essence of existing code and converting it for inclusion in the target language, D.Codex provides an iterative self-learning process. This revolutionary approach improves conversion efficiencies, saves time, and ensures accuracy without human intervention.
- Accelerate Your Modernization Process with Doogle.ai: While there are many modernization programs and processes available on the market today, Doogle.ai stands out for its ability to accelerate the modernization process. Unlike traditional linear steps, our suite of programs offers a streamlined approach that saves time and ensures accuracy at every stage.
- Doogle.ai Genx (D.Genx): D.Genx is an artificial intelligence program that’s language-agnostic, making it applicable across a wide range of languages. By analyzing patterns in your code, D.Genx predicts outcomes and generates a roadmap for future modernization. As the architectural framework and initial program applied in the modernization process, D.Genx sets the stage for success.
- Doogle.ai Datax (D.Datax): Complementing the initial analysis, D.Datax maps data formats and provides normalization across platforms. With this AI-powered program, data is reformatted and tested iteratively until optimal performance is achieved. Through machine learning, old data formats are reviewed, converted, and tested within the code base, ensuring close to 100% applicability.
Cloud Providers
In today’s world corporations need to reduce costly system overhead and maintain regulatory security at the same time. Cloud service providers enable them to offload supporting infrastructures to a new unique framework.
Infiniam Analytical Services inc. define cloud providers as those services consisting of cloud based software, fault tolerant infrastructure, and highly scalable development tools. As such there are only 4 such services in that category.
Infiniam Analytical Services Inc and Astadia advanced migration company
Infiniam is proud to announce a working relationship with Astadia, an advanced migration company. Specifically, migration of legacy is simplified by Astadia CodeTurn & DataTurn products. Astadia’s CodeTurn is a powerful tool to automatically transform legacy source code into modern source code that is both very well maintainable and 100% functionally equivalent to the original. COBOL to Java, Natural to C#, VSE JCL to Powershell, and zOS JCL to Bash are typical examples.
DataTurn provides automated migration of data from many mainframe and legacy data stores to state-of-the-art relational databases. For example, DataTurn migrates Adabas, CA IDMS, IMS-DB, and files to RDBMS. All steps required to migrate the application get configured in a Workflow Manager.
In addition, TestMatch & DataMatch
TestMatch is an automated testing tool which automates the verification of the migrated application’s behavior with that of the legacy.
DataMatch is a testing tool which automates the verification. It shows if the database updates performed by the migrated application are the same as those from the legacy application.
The Factory produces a migrated application that had been tested before being delivered to the customer. When this application gets released, the delivery and its integration in the customer environment is still required. The delivery can be performed by an Astadia partner and includes tasks such as project management, infrastructure management, integration testing, user acceptance testing, knowledge transfer, and the actual go-live. During all these phases, the Migration Factory remains operational and supports the partner where needed.
Microsoft AZURE services: On-premises, in the cloud, and at the edge—we’ll meet you where you are. Integrate and manage your environments with tools and services designed for hybrid cloud.
Take advantage of more than 90 compliance certifications, including over 50 specific to global regions and countries, such as the US, the European Union, Germany, Japan, the United Kingdom, India, and China.
Amazon AWS services: We combine 24×7 expert support with our world-class management platform, Pulse, to help you achieve operational excellence on AWS. With our Managed AWS Service, you can focus on revenue-generating tasks and rely on our Certified AWS team to manage your infrastructure.
ORACLE cloud services: Oracle Cloud Infrastructure platform is built for enterprises that are looking for higher performance computing with easy migration of their on-premises applications to the
Easily modernize your legacy applications using any combination of Oracle’s 50+ public cloud services and Autonomous Database.
Transformation Language experts and partners
Google cloud conversion platform:
Formally Cornerstone, Google is now positioned to offer transformational services with Infiniam analytical experts converting like for like application convergence iteratively. Since the process is 75% automated time to market issues and business improvement strategies can be realized
Freesoft conversion platform:
Experts in transformational services Freesoft offers high end transactional database conversions such as ADABUS allowing for financial corporations to replace these current aging systems with more robust distributed processing and advanced data archiving.
Cloudframe conversion and reprocessor utilization
Unique in the industry Cloudframe provides mainframe processor reduction and utilization on existing code bases providing an easy transition to a full blown modernization effort. Combining their services with other conversion technologies will allow for cloud system of choice and deployment across all cloud offerings.
Objectiv conversion of 4 gl languages
Partnering with Objectiv provides unique selective Smalltalk conversion to Java, like for like and reducing the reliance on an aging population of technical experts. This conversion allows for SAAS implementations of current non SAAS software and applications.
Project based conversion and automated system development
CBTS Security Operations Center
Security Operations Center (SOC)
In the current times, when breaches, vulnerabilities, and cyber threats are on the rise, organizations risk irreparable damage. The need for an effectively managed security operations center (SOC) cannot be overemphasized.
A SOC identifies, investigates, deters, and resolves cyberattacks and threats before they become problematic. The SOC team reacts to real-time threats. It is responsible for protecting the network against cyber threats through comprehensive, real-time, and cost-effective Analysis of the network, endpoints, and cloud-based infrastructure. SOC teams comprise highly trained cybersecurity specialists undertaking continuous threat monitoring, remediation, and Analysis. In the corporate setting, SOC can be an internal team in the organization or provided by a third party under the SOC as a service model.
An agile SOC is engaged in:
- Home My Network Jobs 24/7 Network real-time vulnerability endpoint monitoring
- Comprehensive Investigations – to understand how and why a breach occurred to prevent future attacks.
- Research & Analysis – review of security log data, investigation of regular and irregular trends.
- Security Policies & Processes – ensure compliance with the latest regulations.
- Threat Detection & Risk Mitigation
SOC as a service
SOC-as-a-Service (SOCaaS) addresses many of the challenges facing the organizations today. This includes:
- Lack of resource
- Hiring and retaining security staff
- Focus on core competency
- 7/24/365 security operations
- Ever changing cybersecurity landscape
- Cost of maintain a cybersecurity department including tools and human resources
- Too much security data from a variety of sources
- Data Centralization and quick incident resolution
10-Year Focus on Cybersecurity Monitoring and Remediation
- Own our IP results in Lower TCO. No 3rd Party Licenses
Comprehensive:
- Not just a SIEM. Several integrated tools in one platform
- Not only log but a consolidated view of the enterprise security
- EDR
- Enterprise-class SIEM and Log Management
- Cross Correlation Plus (XDR+)
- Hacker Diversionary System
- Vulnerability Scan
- PEN Testing
- IT Asset Discovery
- NIDS, HIDS, Packet Capture, NetFlow, Protocol Analysis
- Availability
- Full API Set (Integrated with AI tools: NDR, Browser Isolation, TPRM, Continuous Auth)
- Customizable and Configurable
- Reporting Engine, Library – Audit and Compliance Support
Design To Support Customers
- Multi-level Multitenancy
- License Management with Auto Notification
World-class White Glove Delivery with a Mature Documented Process
Work with a Recognized Leader
These 4 elements will become your basis for a differentiated CX.
And that word differentiated is important.
In today’s world, being better is good, but being different often yields higher results. We see this across many industries, where companies have disrupted the status quo by differentiating their CX. And they use CX as a differentiator: Think Uber to the world of taxis, Rocket Loans in the financial sector, AirBnb to tourism and hotels.
Synovus is a great example of doing things differently.
- Synovus is a large bank based in the southeastern US with 11 divisions.
- After competing with the usual cloud competitors, Synovus chose Five9.
- One reason they chose us was for our superior automation capabilities—which will help them drive efficiency and reduce the number of human interactions across their contact centers.
- But another big factor that helped Synovus modernize and apply automation and practical AI to think about the customer experience differently.
- Some of the changes Synovus is currently implementing include:
- Using IVAs from our Inference acquisition to enable self-service.
- Using proactive outbound IVR and SMS notifications for confirmations, new services, and account activity alerts.
- Using Five9 Agent Assist AI solution to help agents auto transcribe, summarize, and disposition calls and uploads immediately into their Salesforce and ServiceNow CRMs.
- These automation innovations combined with the Five9 WFO suite powered by Verint will help Synovus transform their customer experience while improving agent efficiency.
Why Five9?
We believe that three things have led to our success – and to the trust of household brands and growing companies alike. First, o ur global presence; second, our track record of innovation; and third, our enterprise scale.
Not only are we trusted by global brands and emerging customers, we are also ranked #1 by Forrester, Omidia, Aragon, Frost & Sullivan, and Gartner in their reports assessing the Cloud Contact Center as a service space
- In fact, Gartner named Five9 number 1 in its critical capabilities report and Aragon named Five9 a leader in its first ever Aragon Research Globe™ for Intelligent Contact Center.
Why does this matter to you? We want you to know that when you’re making a choice to select Five9, that your decision will be backed not by our own pledge to partner with you but by industry experts who are constantly assessing the CC domain and providing inputs and guidance about what matters most.
- That’s why we are proud of our industry awards that recognize our contributions and innovation to the domain as a whole. These are proof points that our ongoing investments into innovation matter.
- One of the key recognitions in early 2021 was the BIG Innovation Award from BI Intelligence, which recognized Five9 Inference and Agent Assist for their practical application of AI and their advancements in natural language call-steering and conversational self-service capabilities.
Our engineering and product teams operate on a mantra of continuous improvement and innovation. This was actually recognized by the Dev Ops Research Assessment that measures the efficiency and effectiveness of cloud engineering teams. Five9 ranked as performing better than more than 85% of its industry peers when it came to our ability to deliver innovation—and support that innovation in production.
- You can trust that Five9 is thinking about not just the features you need in the product but what you need from a partner after you purchase.
- All of this solidifies Five9’s status as an Enterprise Cloud Contact Center provider that is continuing to grow and add more and more enterprise customers each month. In particular, we are continually adding more customers who have a global presence. Their HQ may be in the US but their agents are distributed worldwide.
- At the end of the day, scale only matters if it allows us to better serve YOU so you can better serve your customers.
Reimagine the Customer Experience
Three key elements underpin our approach: Platform, People and Proven Results
We don’t just bring great innovations, we bring the subject matter expertise and partnership to deliver results that will matter to you in the near term and over the long term.
Five9 Global Voice
Scale and Reach with Google Cloud
Features
- International carrier-grade voice with 30+ carriers
- Localized voice points of presence (POPs) complement US and EU data centers
- Follow-the-sun global call routing
Benefits
- Highly available and reliable global voice network
- Global POP coverage allows for best voice quality between agents and callers in the same region
- Easily and rapidly scale your agent coverage around the globe based on business needs
- Unified management and reporting from a single domain supporting thousands of concurrent calls.